Terms & Conditions

Roughneck Firearms is not responsible for any misuse of the above products listed. If you use this site, you agree to the following terms.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Roughneck Firearms. The collective work includes works that are licensed to Roughneck Firearms, Copyright 2012, Roughneck Firearms. ALL RIGHTS RESERVED. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Roughneck Firearms. When you visit any of our websites or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. All trademarks, service marks and trade names of Roughneck Firearms used on the site are trademarks of Roughneck Firearms. These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Roughneck Firearms without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, and all others listed, will survive any termination.

DISCLAIMER: “GLOCK” is a federally registered trademark of Glock, Inc. and is one of many trademarks owned by Glock, Inc. or Glock Ges.mbH.  Neither Redneck Firearms, nor this site are affiliated in any manner with, or otherwise endorsed by, Glock, Inc. or Glock Ges.mbH.  The use of “Glock” on this page is merely to advertise the sale of Glock pistols, parts, or components.  For genuine Glock, Inc. and Glock Ges.mbH products and parts visit www.glock.com.

 

Limitation of liability

Roughneck Firearms shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the products on this site or the performance of the products, even if Roughneck Firearms has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Shipping Information:

Some of our orders come directly from the manufacturer and are subject to availability.  You will be notified of any backorder in the event that the manufacturer is out of stock.  All individual orders will have a processing time of up to 7 days.  Custom upper receiver assemblies are test fired prior to delivery for QC and functionability.  Please allow for a processing time of 2 weeks for all custom products. Once your order is placed, we will send you tracking information via email when your product(s) ship from our warehouse.  We ship via USPS and UPS Ground to U.S. addresses ONLY. We always do our best to process orders and get them out in a timely manner. Please be patient on custom orders.  If there is an unexpected event and your order is delayed, we will notify you promptly to resolve the issue at hand.

 

Shipping Costs- Shipping costs are estimated by a plug in on our website. We will provide you with actual shipping costs when your order is processed. We ship via USPS and UPS Ground to U.S. addresses ONLY.

 

Refund, Returns and Cancellation Policies:

Refunds are only accepted on unused and unopened products. All returns for refunds must be shipped back to us within 5 business days and are subject to a 15% restocking fee. Customers are responsible for packaging and return shipping costs. Night vision products are not eligible for return/refund unless the unit is defective upon arrival. Cancellations must be within 2 hours of ordering which will give us time to cancel your payment in or system. Ammunition is non-returnable and non-refundable.

-ALL AMMUNITION SALES ARE FINAL and ALL FIREARM SALES ARE FINAL (Includes Fire Control Parts / Internal Parts)-

Purchasing & Transaction Disclaimer:  The customer is ultimately responsible to know what his or her state or local laws are. If you do not know if the item you are attempting to purchase is legal in your state contact your local Law Enforcement agency, or ATF field office. We abide by all state, federal and local laws regarding magazines. If you are law enforcement in CA, MD, MA, NJ, MD or NY, you must call your order in. Any purchases that are made for items that are not legal to own in your state is subject to a 40% administrative fee. The remaining balance will be credited to the card used at check out.

California: The cities of Los Angeles, Oakland and San Francisco.

Alaska: No Sales.

Hawaii: No sales.

Illinois: The city of Chicago. All Illinois residents must fax us a copy of their FOID card in addition to their State ID.

Massachusetts: No sales

Maryland: City of Annapolis and Montgomery County

New York: City of New York, or its five Burroughs

Washington DC: No sales.

New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, we need a copy of your Firearms ID.

 

Defective Merchandise Return Policy

Roughneck Firearms does not do warranty or repair defective items not manufactured by Roughneck Firearms.  Product received and found to be defective must be returned directly to the product manufacturer or importer under their warranty policy. If you need help in contacting a product manufacturer or importer please email customer service at sales@roughneckfirearms.com

In summary, Roughneck Firearms is not liable for any misuse, neglegance, manufacturers defects, damage or loss by shipping companies, or ignorance by the end user of ANY of the products sold by Roughneck Firearms. We only warranty manufactured products solely by Roughneck Firearms.

 

Frequently Asked Questions:

If you have any questions in particular. Please feel free to call or email us by going to our contact us page.

Roughneck Firearms is an American Family owned business and we take pride in our workmanship. 

THANK YOU FOR YOUR BUSINESS!